- WHERE ARE YOU LOCATED?
Please see the map on the Contact Page.
- HOW DO I GET TO THE ATLANTIS OFFICE?
The Atlantis office is located north of the International Pier, across the street from the Casa Del Mar Hotel.
- I AM CLAUSTROPHOBIC - CAN I GO ON THE SUBMARINE TOUR?
Yes, and it may help you with this problem. People with claustrophobia who have gone on the submarine report being surprised that they tend to focus out through the viewport into the wide open ocean space rather than inside the submarine itself.
Unlike on an aircraft where the windows are high and you cannot see anything interesting outside for most of the trip, in the submarine, you sit facing the window and there are viewports all around you.
The submarine is a large vessel that can accommodate up to 48 passengers comfortably. You can stand, sit and walk into and out of the submarine very easily.
Take a look at the inside of the Atlantis XII in the pictures of our passengers, and see for yourself!
- IS THE SUBMARINE TOUR SAFE?
Atlantis Cozumel was established on June 28, 1999 and has had no incidents. We are certified by the American Bureau of Shipping standards annually. All systems on the submarine are duplicated and the vessel floats to the surface when it is not powered.
There is a surface control vessel that stays with the submarine throughout the tour and is in constant communication with us. We are proud of our highly professional staff, who are drug-free and alcohol-free based on our random drug testing program.
Our safety audits and stringent requirements for insurance purposes are a check and balance as we report conformance to all standards to our head office and insurers.
- I FIND THE SUBMARINE TOUR TO BE EXPENSIVE...
Atlantis is not a cheap tour, but it offers excellent quality due to its uniqueness, high tech nature and professionalism. To go underwater, we must be in a highly sophisticated and safe vessel.
Atlantis offers a number of discounted rates for children, teens, families, honeymooners, etc., so we can work out a deal for you. Our customers say that they will definitely recommend the tour to others and that it was worth it.
- IS THERE AN AGE RESTRICTION?
No, but children should be at least three feet in height, since the safety equipment on board is not recommended for children under that height. All children meeting the height requirement (and up to 12 years old) should be paid for irrespective of age.
- IS THERE A WEIGHT RESTRICTION?
Yes, passengers weighing more than 220 pounds must check on weather conditions and seats available before buying the tour.
Waistline must be less than 39″ – Explorers on this activity must be able to descend 7 steps backward on their own into the vessel; handrails are available.
- I AM PREGNANT - WILL I BE ABLE TO GO ON THE SUBMARINE?
Congratulations! If you are between one to six months pregnant and not experiencing any pregnancy-related medical issues, you should be fine. Your comfort depends on your tolerance to the motion on the shuttle boat that takes you to the submarine. Passengers are seated for 45 minutes, leaning forward slightly to look out the viewport. Hardly any motion is felt as the submarine glides around underwater and you are sitting in air-conditioned comfort.
Please note that there are no bathrooms on board. We apologize for the inconvenience.
- CAN GUESTS IN WHEELCHAIRS OR DISABLED GUESTS GO ON THE SUBMARINE?
Yes, but it depends on the mobility of the individual as guests need to descend 7 steps on their own into the vessel. Permission should be obtained from the Operations department through the reservations staff and it will also be dependent on the weather and sea conditions.
- DO YOU PROVIDE A SHUTTLE SERVICE?
No, we don’t provide shuttle service. Transportation is available on the island by taxis.